CityDoc Urgent Care is now offering Video Visit, a convenient way for patients to consult with CityDoc providers for minor care from the comfort of their own home. Video Visit is a form of telemedicine, which allows health care professionals to evaluate, diagnose and treat patients at a distance using telecommunications technology.

What can Video Visit be used for?
  • Common Cold
  • Upper Respiratory Infection
  • Allergies
  • Sinusitis
  • Cough/Bronchitis
  • Sore Throat
  • Nasal Congestion/Drainage
  • Pink Eye
  • Urinary Tract Infection
  • Rashes
  • Sleep Problems/Snoring
  • Smoking Cessation
  • Nausea/Vomiting/Diarrhea
  • Medication Questions
  • Other Minor Conditions
  When should Video Visit not be used?

Not all symptoms are appropriate for a telemedicine visit. Telemedicine is not for emergency situations and CityDoc encourages patients to dial 911 for anything they deem as life- or limb-threatening.

How does Video Visit work?
Patients can request a Video Visit appointment by going to CityDoc’s website. After the appointment is confirmed, a patient is placed in a virtual lobby for a Video Visit with the provider at the scheduled time.

What devices can I use to connect to a Video Visit?
Connect with a CityDoc provider via Video Visit from your computer, laptop, tablet, or smartphone.

Can I use my insurance for Video Visit? 
Most major insurance is accepted. If a patient is without insurance, an affordable self-pay fee schedule is available. Any fee paid towards a Video Visit is credited towards an in-person visit in the event that patient’s condition requires a visit to one of the CityDoc clinics.

What hours is Video Visit available?
Video Visit appointments are available Monday-Saturday from 9:00am – 7:00pm and on Sunday 11:00am – 4:00pm.

How do I request an appointment?
Set up a Video Visit appointment online now!