Introducing Secure Video Visit

Consult with CityDoc providers from the comfort of your own home.  Connect with us from your computer, laptop, tablet, or smartphone.

Telemedicine is not intended for emergency conditions.  Dial 911 if you deem your condition to be life or limb threatening. 
Not every illness is appropriate for treatment via Video Visit. The list below is intended to give you an idea of the conditions/symptoms that may be treatable via telemedicine. If clinically indicated, your provider can e-prescribe a prescription to your pharmacy. Most major insurance plans are accepted or have a Self-Pay visit for $100.

Available Hours for a Video Visit

Monday-Saturday | 8:00am – 8:00pm

Sunday | 10:00am – 5:00pm

*Video visit is not for children aged 11 or under, Medicare, or Medicaid patients.*

Conditions/symptoms that may be appropriate for a telemedicine visit include:

  • Common cold
  • Upper Respiratory Infection
  • Allergies
  • Sinusitis
  • Cough/Bronchitis
  • Sore throat
  • Nasal congestion, drainage
  • Pink eye
  • Urinary Tract Infection
  • Rashes
  • Sleep problems/snoring
  • Smoking cessation
  • Nausea/Vomiting/Diarrhea
  • Medication Questions
  • Other Minor Conditions

Conditions/symptoms that are NOT appropriate for a telemedicine visit include:

  • Anything life or limb threatening
  • Poisoning
  • Shortness of breath or wheezing
  • High Fever
  • Chest Pain
  • Abdominal pain
  • Ear pain
  • Difficulty swallowing
  • Excessive nausea, vomiting
  • Dizziness
  • Severe Headache/Migraine
  • Fractures
  • Lacerations
  • Abcesses
  • Weakness or numbness
  • Fainting
  • Back, pelvic, joint pain
  • Controlled substances
  • Pregnancy
  • Children, age 11 and under
  • Medicare/Medicaid patients
Step 1
Ensure your condition/symptoms are appropriate for a Video Visit by reviewing the lists above
Step 2
Get started by clicking on the Request Video Visit Appointment button and enter some information. We will call you to confirm the appointment details.
Step 3
You will receive an email and a text message with a link to establish your account on the Portal. If you want to conduct the visit on your smartphone, go to the text message and download the free app and setup your account. If you prefer to conduct a visit on your workstation or laptop, go to the email we sent you and follow the link there to setup your account. Your device’s camera, microphone, and speakers will be tested at this time.
Step 4
You will login to the Portal 10 minutes prior to your appointment and be placed in the virtual lobby for the provider to join you.
Step 5
Consult with a CityDoc provider from the comfort of your own home.

PAYMENT INFO

A credit card is needed to conduct a Video Visit. You may use insurance that is accepted by CityDoc or have a Self Pay Visit for $100. If using insurance, verification of eligibility and urgent care benefits will be performed. CityDoc is an urgent care provider and Guarantor agrees to pay applicable urgent care copays and/or deductibles at the time of service. Guarantor is responsible for any amounts not covered by insurance. If clinically indicated, your provider can e-prescribe a prescription to your pharmacy.

Available Hours for a Video Visit

Monday-Saturday | 8:00am – 8:00pm

Sunday | 10:00am – 5:00pm

*Video visit is not for children aged 11 or under, Medicare, or Medicaid patients.*