How CityDoc Serves Veterans: VA Community Care Urgent Care at All 4 DFW Locations

The VA Community Care Program allows eligible veterans to receive care from approved non-VA providers when the VA can’t deliver timely or geographically accessible care. It was significantly expanded under the MISSION Act of 2018, which broadened eligibility and established the Community Care Network — a nationwide system of credentialed community providers.

For urgent care specifically, the benefit works differently from scheduled community care: eligible veterans can walk into any in-network urgent care provider, without a prior authorization or referral, for treatment of minor, non-life-threatening injuries and illnesses.

The most reliable way to tell the two apart is to understand what each one looks like at its core.

A cold is caused by a virus — most often a rhinovirus — that your body is actively fighting off. It has a beginning, a peak, and an end.

Seasonal allergies are your immune system’s response to airborne particles like pollen. There’s no infection, no virus, and no “getting over it” until the allergen exposure stops.

Eligibility basics:

To use the VA urgent care benefit, two things must be true:

1. You must be enrolled in the VA healthcare system.
2. You must have received care from VA (or a VA community care provider) within the past 24 months.

No referral required. No appointment needed. There is no annual limit on visits.

To verify eligibility, call the MyVA411 line: 800-698-2411 (press 1 for healthcare).

Yes. CityDoc Urgent Care is an in-network VA Community Care provider at all four of our DFW locations.

• Uptown Dallas
• Preston/Royal
• Inwood Village
• Fort Worth

Texas falls under VA Community Care Network (CCN) Region 6, administered by TriWest Healthcare Alliance. CityDoc is contracted through TriWest, meaning we’re part of the official VA-approved network serving veterans across Dallas and Fort Worth.

What this means for you practically: when you walk in and let us know you’d like to use your VA urgent care benefit, we handle eligibility verification and billing directly. You do not pay a copayment at the time of your visit. Any applicable copay is billed separately by the VA after your visit — it never comes out of your pocket at the clinic.

The VA urgent care benefit covers treatment for minor injuries and illnesses that are non-life-threatening. At CityDoc, that includes:

• Cold, flu, and COVID symptoms
• Infections — ear, eye, sinus, skin, and urinary tract (UTIs)
• Minor injuries — sprains, strains, lacerations requiring evaluation or stitches, and suspected minor fractures
• Rashes, skin conditions, and insect bites
• Nausea, vomiting, and mild gastrointestinal illness
• Occupational Medicine services and physical exams — especially relevant for veterans transitioning to civilian employment

CityDoc also has on-site digital X-rays at all four locations, so fracture evaluation and imaging happen during your visit without a separate referral or appointment.

Important safety note:

CityDoc is not an emergency room. If you are experiencing a life-threatening emergency — chest pain, difficulty breathing, signs of stroke, severe bleeding, or a mental health crisis — call 911 or go to the nearest emergency room immediately.

Using your VA urgent care benefit at CityDoc is straightforward. Here’s the full process from start to finish:

Before your visit, confirm that you’re enrolled in VA healthcare and have received VA (or VA community care) treatment within the past 24 months. For urgent care walk-ins, no prior authorization or referral is needed — this is a direct-access benefit.

To check eligibility: call 800-MyVA411 (800-698-2411) or contact your local VA medical facility. You can also use the VA Facility Locator at va.gov to find your nearest VA.

No appointment is needed at any CityDoc location. If you’d prefer not to wait in the clinic, use our online check-in through Solv — hold your spot from home and arrive when you’re up.

When you arrive, bring: a government-issued photo ID, your Veteran Health Identification Card (VHIC) if you have one, and the VA Urgent Care Assistance Card (available to print or view on your phone at va.gov).

Let the front desk know you’re using your VA urgent care benefit. CityDoc verifies eligibility directly — you don’t need to navigate this on your own.

You receive care. CityDoc submits the claim to the VA through TriWest. You pay nothing at the clinic.

Any applicable copayment — based on your VA priority group and visit history — is billed to you separately by the VA after your visit, not charged at the time of service.

If your provider recommends a prescription, a 14-day supply can typically be filled at an in-network pharmacy. Ask our team for guidance on the nearest VA-approved pharmacy.

VA urgent care copays are determined by your priority group (1–8) and the number of times you’ve used in-network urgent care in a calendar year. They are not charged at the clinic — the VA handles billing separately.

Many veterans — particularly those with a service-connected disability rating of 50% or higher — have a $0 copay for urgent care visits. Veterans in higher-numbered priority groups with non-service-connected conditions may have a modest per-visit copay for visits beyond the first few in a calendar year.

For current, accurate copay rates by priority group, visit va.gov/health-care/copay-rates/

This is the authoritative source — rates can change, and third-party estimates are often outdated. The VA.gov page is always current.

CityDoc was founded by emergency medicine physicians — which means veterans receive hospital-level diagnostic expertise in a walk-in setting, without ER wait times or ER bills. For veterans across Dallas and Fort Worth, that’s a meaningful difference.

• No long waits. Online check-in means you can hold your spot from home and walk in when you’re ready — a real improvement over the scheduling timelines at many VA facilities.
• 4 VA-approved DFW locations, including Fort Worth West 7th — which serves the veteran community near Naval Air Station Fort Worth JRB.
• On-site digital X-rays at all four locations — imaging done during your visit, no separate referral needed.
• Rapid diagnostic testing for flu, COVID, strep, UTI, STI, and more — results during your visit.
• Open 7 days a week with extended evening hours.
• Board-certified providers with emergency medicine backgrounds at every location.