Introducing Secure Video Visit

Consult with CityDoc providers from the comfort of your own home.  Connect with us from your computer, laptop, tablet, or smartphone.

Telemedicine is not intended for emergency conditions.  Dial 911 if you deem your condition to be life or limb threatening. 

Not every illness is appropriate for treatment via Video Visit. The list below is intended to give you an idea of the conditions/symptoms that may be treatable via telemedicine. If clinically indicated, your provider can e-prescribe a prescription to your pharmacy. Most major insurance plans are accepted or have a Self-Pay visit for $100.

Available Hours for a Video Visit

Monday-Saturday | 8:00am - 8:00pm

Sunday | 10:00am - 5:00pm

*Video Visit is not for children aged 11 or under, Medicare, or Medicaid patients.*

*Only Texas residents & visitors currently in Texas may use Video Visit.*

Conditions/symptoms that may be appropriate for a telemedicine visit include:

  • Common cold
  • Upper Respiratory Infection
  • Allergies
  • Sinusitis
  • Cough/Bronchitis
  • Sore throat
  • Nasal congestion, drainage
  • Pink eye
  • Urinary Tract Infection
  • Rashes
  • Sleep problems/snoring
  • Smoking cessation
  • Nausea/Vomiting/Diarrhea
  • Medication Questions
  • Other Minor Conditions

Conditions/symptoms that are NOT appropriate for a telemedicine visit include:

  • Anything life or limb threatening
  • Poisoning
  • Shortness of breath or wheezing
  • High Fever
  • Chest Pain
  • Abdominal pain
  • Ear pain
  • Difficulty swallowing
  • Excessive┬ánausea, vomiting
  • Dizziness
  • Severe Headache/Migraine
  • Fractures
  • Lacerations
  • Abcesses
  • Weakness or numbness
  • Fainting
  • Back, pelvic, joint pain
  • Controlled substances
  • Pregnancy
  • Children, age 11 and under
  • Medicare/Medicaid patients

PAYMENT INFO

A credit card is needed to conduct a Video Visit. You may use insurance that is accepted by CityDoc or have a Self Pay Visit for $100. If using insurance, verification of eligibility and urgent care benefits will be performed. CityDoc is an urgent care provider and Guarantor agrees to pay applicable urgent care copays and/or deductibles at the time of service. Guarantor is responsible for any amounts not covered by insurance. If clinically indicated, your provider can e-prescribe a prescription to your pharmacy.

Available Hours for a Video Visit

Monday-Saturday | 8:00am - 8:00pm

Sunday | 10:00am - 5:00pm

*Video Visit is not for children aged 11 or under, Medicare, or Medicaid patients.*

*Only Texas residents & visitors currently in Texas may use Video Visit.*