Answers to Questions About Our COVID-19 Testing

Q:  Do you perform COVID-19 testing?
A:  Yes, we do both the active virus detection swab and the antibody blood serum test.

Q:  Do you perform Rapid COVID-19 testing?
A:  Not at this time but we will sometime in early August.  Check back with us then.

Q:  When should I get tested for the active virus detection?
A:  If you are feeling sick with a fever, cough, trouble breathing, upper respiratory infection, loss of sense of taste or smell, or general flu like symptoms OR you have been exposed to someone who tested positive, you should get tested.

Q:  Must I be exhibiting symptoms before I can get an active virus detection swab test?
A:  No, anyone can be tested.

Q:  How long does it take to get results from the swab and/or blood test?
A:  We send our specimens out to Labcorp and it takes 3-5 days and often times sooner to get results.

Q:  Why does it take 3-5 days to get my result?
A:  Often times is is quicker than that, but our outside lab does testing for a wide area of Texas and can’t predict when testing volumes exceed their ability to quickly turn around results.

Q:  How will you convey the results to me?
A:  All results will be given to you via an encrypted email.

Q:  How much does it cost with insurance to get the active virus swab test?
A:  Most of the major insurance companies are waiving copays, coinsurance, and deductibles for active virus detection testing, but not for the antibody test.  It is likely that you will not have to pay anything at the time of service for an active virus swab test.  You would need to pay your urgent care copay or deductible for the blood antibody test.  Benefits depend on your specific insurance plan.

Q:  Do you accept my insurance?
A:  Go to the Accepted Insurances page of our website to find out

Q:  How much does it cost without insurance to get the active virus swab test?
A:  $100 Office Visit + $150 Lab = $250 Total without insurance.  Payment is due at the time of service.

Q:  How much does it cost without insurance to get the blood antibody test?
A:  The same as above for the swab test.  $250 Total.

Q:  Do you have payment plans for those without insurance?
A:  No, we don’t.  Payment in full is due at the time of service.

Q:  Can I make an appointment to be tested?
A:  No, although we have an Online Check-In service, we are asking everyone to just walk-in and get registered.

Q:  Can I do a telemedicine Video Visit to get tested?
A:  No, doing a Video Visit does not help in getting a test.  We ask that you just walk-in and get registered.

Q:  Is there a long wait time to get tested?
A:  Sometimes, but we allow you to check-in and leave the clinic or wait in your car.  We will text or call you when it is your turn.

Q:  Will I be seen by a Provider before the test?
A:  Yes, a Doctor, Nurse Practitioner, or Physicians Assistant will evaluate you before you are tested.

Q:  Must I wear a mask in your clinic?
A:  Yes, Dallas and Tarrant counties have issued an ordinance that requires all customers inside a business to wear a mask.  Our employees are required to wear a mask.

Q:  I’m confused about the active virus swab test versus the antibody blood test.  Can you clarify?
A:  The nasopharyngeal active virus swab test looks for a current virus infection.  This is the most common test that is requested.  If you are feeling sick, have a fever, cough, trouble breathing, or having general flu like symptoms, this is the test you want in order to see if you currently have the virus.  The antibody blood serum test is for if you had symptoms consistent with possible Coronavirus infection 4 or more weeks ago and looking back think you might have had COVID-19?  You might be a good candidate for this test.  Antibodies are developed by the body in response to a viral infection.  According to the FDA, COVID-19 antibody testing may indicate that the person has been exposed to the virus in the past. It is important to note that some studies are showing that antibodies in COVID-19 patients, especially those with mild symptoms, can be very short-lived; 30-60 days, then they become undetectable.  Therefore:

  • Antibody testing is not very useful in detecting ACUTE disease. Antibodies show up about 3-4 weeks after the infection starts.
  • Antibody testing may not be useful in detecting disease that occurred more than 60 days ago.
  • There is data suggesting that antibodies do not confer immunity, so the presence of antibodies may be brief and unhelpful in terms of preventing future infections.


Q:  Where is the nearest CityDoc location to me?
A:  Visit the locations page on our website.

Q:  When is CityDoc open?
A:  We are open 7 days a week with exended evening and weekend hours as follows: Mon-Sat  8am-8pm.  Sun 10am-5pm  (Sun at Uptown 9am-6pm)

Q:  Do I need an appointment?
A:  No appointments are set for COVID-19 testing.  Just walk-in and register.  If it is busy, you are free to leave the clinic, wait outside, or wait in your car.  We will text or call you when it is your turn.