Front Office

Description:

CityDoc Urgent Care is seeking a friendly, detail-oriented Front Desk Representative to join our team. As the first point of contact for patients and visitors, you’ll play a vital role in creating a positive experience while ensuring smooth front office operations. This position requires a balance of administrative accuracy, excellent customer service, and the ability to multitask in a fast-paced medical setting.

Responsibilities:

Patient Reception & Check-In

• Greet patients and visitors with professionalism, compassion, and courtesy
• Distribute and collect registration paperwork, reviewing for accuracy and completeness
• Provide clear instructions to patients about the visit process, including remaining nearby
• Scan and upload insurance cards and photo IDs

Scheduling & Communication

• Add patients to the schedule promptly to maintain order of service
• Notify patients when it’s time to return and send follow-up reminders as needed
• Use Solv to send texts or voicemails regarding visit updates or cancellations
• Accurately document no-shows or patient cancellations in the system

Chart Management & Data Entry

• Create and maintain accurate charts for all walk-ins and scheduled patients
• Enter patient demographics and insurance information into the EMR system
• Print necessary documentation, including demographics and consent forms
• Verify insurance coverage and clearly document verification status
• Alert clinical staff of missing or incomplete information prior to patient placement

Administrative, Facility & Operational Support

• Answer and route incoming phone calls professionally
• Maintain the Daily Transaction Log and front desk records accurately
• Collect patient payments and provide receipts per clinic protocols
• Assist with daily bank deposits and coordinate with other team members for coverage
• Keep the lobby and front desk area clean, organized, and welcoming
• Replenish front desk materials and restroom supplies throughout the day

What We’re Looking For:

• Prior experience in a front desk, receptionist, or customer-facing healthcare role preferred
• Strong communication and organizational skills
• Ability to remain calm and efficient in a fast-paced environment
• Comfortable with computers, EMR systems, and insurance verification processes

Qualifications:

• High school diploma or equivalent required.
• Prior experience in a medical front office or customer service environment preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong attention to detail and organizational ability.
• Capacity to work independently and as part of a collaborative team.
• Commitment to patient confidentiality and HIPAA compliance.
• Must adhere to all City Doc policies and procedures.
• Bilingual (English/Spanish) is highly desirable but not required.

Benefits:

We offer a comprehensive benefits package for full-time employees, including:

• 401(k)
• Health, Dental, Vision, and Life Insurance
• Long-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Training
• Employee Discount
• Flexible Schedule