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Front Office
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Description:
We are seeking a full-time Medical Office Front Office Receptionist to join our team at CityDoc Urgent Care Centers. In this role, you will be the first point of contact for our patients, ensuring they have a welcoming and efficient experience. Success in this position means delivering excellent customer service, accurate patient registration, and smooth daily office operations. As a key part of our team, you will play a vital role in patient care and help maintain a well-organized clinic environment.
Responsibilities:
- Greet patients and provide exceptional customer service, ensuring a positive experience.
- Manage patient registration, ensuring all information is accurate and up to date.
- Verify insurance information and ensure correct processing for billing purposes.
- Collect copays, deductibles, and manage payment posting with accuracy.
- Utilize electronic medical records (EMR) systems efficiently.
- Organize and maintain Excel spreadsheets for daily reports and records.
- Balance daily financial reports to ensure accurate end-of-day operations.
- Maintain clear and professional communication with patients, staff, and insurance companies.
- Perform billing charge entry and support the clinic with additional administrative tasks.
Qualifications:
- At least 1 year of experience in a medical office setting, with a strong understanding of patient registration and insurance verification.
- Proficiency in handling insurance verification and collection of copays/deductibles.
- Strong organizational skills and ability to balance multiple tasks.
- Excellent verbal and written communication skills.
- Experience with Excel spreadsheets and balancing daily reports.
- Experience with Electronic Medical Records (EMR) systems.
- Must be detail-oriented, organized, and able to work in a fast-paced environment.
- Availability to work evenings, weekends, and rotating shifts.
Benefits:
We offer a comprehensive benefits package for full-time employees, including:
- 401(k)
- Health, Dental, Vision, and Life Insurance
- Long-Term Disability Insurance
- Paid Time Off (PTO)
- Paid Training
- Employee Discount
- Flexible Schedule
Payroll Interval:
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Other Roles
Medical Assistant (MA) or Licensed Vocational Nurse (LVN)
Medical Provider (MD, DO, APP)
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