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Front Office
Location:
Job Posting:
Description:
CityDoc Urgent Care is seeking a friendly, detail-oriented Front Desk Representative to join our team. As the first point of contact for patients and visitors, you’ll play a vital role in creating a positive experience while ensuring smooth front office operations. This position requires a balance of administrative accuracy, excellent customer service, and the ability to multitask in a fast-paced medical setting.
Responsibilities:
Patient Reception & Check-In
- Greet patients and visitors with professionalism, compassion, and courtesy
- Distribute and collect registration paperwork, reviewing for accuracy and completeness
- Provide clear instructions to patients about the visit process, including remaining nearby
- Scan and upload insurance cards and photo IDs
Scheduling & Communication
- Add patients to the schedule promptly to maintain order of service
- Notify patients when it’s time to return and send follow-up reminders as needed
- Use Solv to send texts or voicemails regarding visit updates or cancellations
- Accurately document no-shows or patient cancellations in the system
Chart Management & Data Entry
- Create and maintain accurate charts for all walk-ins and scheduled patients
- Enter patient demographics and insurance information into the EMR system
- Print necessary documentation, including demographics and consent forms
- Verify insurance coverage and clearly document verification status
- Alert clinical staff of missing or incomplete information prior to patient placement
Administrative, Facility & Operational Support
- Answer and route incoming phone calls professionally
- Maintain the Daily Transaction Log and front desk records accurately
- Collect patient payments and provide receipts per clinic protocols
- Assist with daily bank deposits and coordinate with other team members for coverage
- Keep the lobby and front desk area clean, organized, and welcoming
- Replenish front desk materials and restroom supplies throughout the day
What We’re Looking For:
- Prior experience in a front desk, receptionist, or customer-facing healthcare role preferred
- Strong communication and organizational skills
- Ability to remain calm and efficient in a fast-paced environment
- Comfortable with computers, EMR systems, and insurance verification processes
Qualifications:
• High school diploma or equivalent required.
• Prior experience in a medical front office or customer service environment preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong attention to detail and organizational ability.
• Capacity to work independently and as part of a collaborative team.
• Commitment to patient confidentiality and HIPAA compliance.
• Must adhere to all City Doc policies and procedures.
• Bilingual (English/Spanish) is highly desirable but not required.
Benefits:
We offer a comprehensive benefits package for full-time employees, including:
- 401(k)
- Health, Dental, Vision, and Life Insurance
- Long-Term Disability Insurance
- Paid Time Off (PTO)
- Paid Training
- Employee Discount
- Flexible Schedule
Payroll Interval:
Posting ID:
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Other Roles
Medical Assistant (MA) or Licensed Vocational Nurse (LVN)
Medical Provider (MD, DO, APP)
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